A successful move isn’t just about trucks and boxes—it’s about trust, transparency, and preparation. Whether you’re relocating across town or helping a loved one downsize, the moving company you choose can make all the difference between calm and chaos.
At ONESource Moving Solutions, we know how important this decision is. That’s why we encourage every client to ask the right questions before signing any moving contract.
To help you move smart, we’ve compiled the top 10 questions to ask before hiring a moving service—plus insight into what to look for in the answers.
1. Are You Licensed, Insured, and Bonded?
Why it matters: Any professional mover should carry proper credentials. This protects you in case of damage, loss, or accidents.
What to look for:
- Provincial or federal registration (depending on the scope of the move)
- Active insurance policy for cargo, liability, and worker safety
- Bonding to guarantee customer protection
💬 Pro Tip: Ask for documentation. Reputable companies won’t hesitate to provide it.
2. How Long Have You Been in Business?
Why it matters: Experience matters—especially in high-stress, time-sensitive situations.
What to look for:
- A proven track record with moves similar to yours (e.g., senior moves, condos, long-distance)
- Online reviews or testimonials
- Knowledge of your community, property types, or housing restrictions
ONESource teams are trained in senior move dynamics, including retirement home protocols and emotional care.
3. What Services Are Included in Your Quote?
Why it matters: Not all movers include the same tasks. Some may charge extra for stairs, packing, storage, or large items.
What to look for:
- A clear, itemized breakdown of what’s included
- Explanation of “extra charges” or add-ons
- Full-service options, including packing, unpacking, and organizing (like ONESource offers)
Avoid vague terms like “basic service” or “standard labor”—clarify exactly what you’re getting.
4. Do You Offer In-Home or Virtual Estimates?
Why it matters: Accurate estimates depend on seeing your space and items. Over-the-phone ballpark quotes often miss key details.
What to look for:
- Free in-home or video-based consultations
- An estimate that considers distance, volume, and special items
- Willingness to discuss budget constraints openly
💬 ONESource offers complimentary in-home assessments—and we create personalized move plans based on your exact needs.
5. Who Will Be Handling My Move?
Why it matters: Some companies outsource jobs to third parties you’ve never met.
What to look for:
- In-house employees or verified subcontractors
- Background-checked, trained staff
- A point person or move manager assigned to your project
ONESource assigns a dedicated move manager to each client—so you always know who’s in charge.
6. How Do You Handle Special Items?
Why it matters: Pianos, artwork, antiques, and medical equipment require special care.
What to look for:
- Experience with delicate, high-value items
- Proper equipment (dollies, straps, climate-controlled transport)
- Optional packing and insurance for valuables
💡 Not every mover is qualified to handle legacy pieces or fragile collections—ask for specifics.
7. Can You Provide References or Testimonials?
Why it matters: A reputable company will have happy clients willing to speak about their experience.
What to look for:
- Written or video testimonials
- Google reviews or third-party review platforms
- Willingness to connect you with a past client, if requested
ONESource clients regularly share heartfelt stories—and many become repeat or referral customers.
8. What Is Your Cancellation or Rescheduling Policy?
Why it matters: Life happens. Plans change. Knowing your flexibility helps reduce stress.
What to look for:
- Written policy on deposits, refunds, and schedule changes
- Reasonable notice periods (typically 48–72 hours)
- Transparent communication if adjustments are needed
ONESource offers flexible scheduling and a human-first approach to changes.
9. How Do You Ensure Move-Day Coordination?
Why it matters: The best plan is useless if poorly executed. Smooth move-days depend on communication and control.
What to look for:
- A clear timeline and arrival window
- Confirmation of movers, trucks, and tasks
- Real-time contact person during the move
ONESource clients love that our team shows up prepared, punctual, and proactive—every time.
10. What Makes You Different from Other Moving Companies?
Why it matters: Moving is personal. Choose a company whose values and approach align with your needs.
What to look for:
- Specialization (e.g., senior moves, organizing, downsizing)
- Emotional support as part of the process
- Personalized care instead of one-size-fits-all pricing
ONESource is more than a moving service. We’re life transition experts, and we move with purpose, empathy, and excellence.
Bonus Tip: Trust Your Gut
Beyond credentials and pricing, pay attention to how you feel after speaking with a mover.
- Were they respectful, informative, and responsive?
- Did they listen to your concerns and offer thoughtful solutions?
- Did they focus on your needs—or their sales script?
At ONESource, we build trust first—and move second.
Need help planning your move? Book a free ONESource consultation today.
The Right Questions Lead to the Right Move
Hiring a moving service is more than a transaction—it’s a transition. And transitions deserve thought, attention, and care.
By asking these 10 questions, you’ll protect your peace of mind, your belongings, and your budget. More importantly, you’ll find a moving partner who understands what matters most.
At ONESource Moving Solutions, we believe every move is a story—and we’re here to help you tell it with care.
